In which language and region are you using your device?.Did you purchase Enpass from same country/store where you're using it now or you've switched the country in store?.There may have been a couple of times when it wasn't, but 9 times out of 10 it is. Internet is almost always available at the time of the crash. At the time of crash, please observe if the internet is available in phone? (Asking to learn if it could be related to known issue in Microsoft Licensing API).If I sometimes forget, I quit it the next time I see it open. After using Enpass, do you quit it or it keeps running in Background?.How many total items are there in Enpass?.Have you upgraded your device from Windows 8 OS to 10?.It's a little hard because I 'll have to keep checking, but I 'll try and will update you if I succeed. I haven't so far, but I will try and see if I can find a pattern. Have you notice any specific time interval after which the app starts crashing once you've rebooted your device?.Some users have encountered issues opening Forever Artisan 6 as it triggers Sophos Home's Exploit Mitigation feature.Thanks for getting back to me. Adding a Web Exception for the IP address 127.0.0.1 will assist with accessing some sites. Some German customers have been reporting an issue loading AusweisApp2, used for identification purposes with the German Government. The workaround is to add a local exclusion for the detection path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions) Updating the Luminar AI application to 1.5.1 is prevented by Sophos Home's Exploit Mitigation feature. The workaround is to "allow application" from Sophos Home Dashboard OR add a local exclusion for the detection path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions) Launching Convene application from local HTML file is prevented by Sophos Home's Exploit Mitigation feature. See "Website Exclusions" in: įor a wired and wireless combo, it may be only necessary to add the IP of the Wired speaker AND 127.0.0.1 Until we have a permanent resolution, please do the following steps to resolve:įor Wireless Speakers, Add a Web Exception for the IP address of the speakers AND 127.0.0.1. The Sonos controller application is blocked by Sophos Home's web protection feature. To resolve this issue add a Web Exception for 127.0.0.1: See "Website Exceptions" section in: The workaround is to temporarily disable Exploit Mitigation in your Sophos Home dashboard to allow the update to complete as outlined in Option 4 in Adding local exclusions/Allowing Installations and/or applications to run.Įnpass password manager will be blocked by Sophos Home. Updating Sage accounting software is prevented by Sophos Home's Exploit Mitigation feature. Users may also ensure exclude an entire folder for where these applications are saved as per: Setting scan exceptions The workaround is to allow and restore the applications as per: Excluding a file or application from Machine Learning detection. exe's using AutoIt are flagged by Sophos Home's Machine learning feature. Workaround: users may create -at their own discretion- a local exclusion for "SbieSvc.exe" Sophos Home - Local exclusions Sandboxed browsers such as Chrome may get blocked by PrivGuard when launching or opening new links/windows. This is related to an incompatibility issue, and the workaround can be found in the "Disabling a specific Protected application to allow the software to run" section of this article. Maxthon browser displays garbled text on launch. Please refer to the vendor's documentation for more details: Mmhmm application will constantly trigger "camera is active" on macOS due to the application's processes using the camera all the time (even when not in use by a specific application). We recommend to follow these steps only if day-to-day Re-try the actions, then re-enable Web Protection when done Click on Web Protection slider to turn it off (grey position) On the affected computer go to PROTECTION>Web Workaround 2: Temporarily disable Web Protection to re-run your Speed Test - Log in to your Sophos Home Dashboard Workaround 1 : Use the Windows Store Speed Test app to conduct your tests Slow Speed Tests results will be noticed, but there should be no impact to browsing experience/file downloads.Slow Speed Tests results due to HTTPS scanning.Launch the Web browser and then manually go to.Browsers downloaded from the Microsoft Store will not launch the Sophos Home dashboard from the Sophos Home User interfac e when they are set as the default browser.OR apply the local exclusion, and wait 2 hours for it to auto-apply.Apply the local exclusion, then restart the machine.Sophos Home 4.2.2.2 - Local exclusion removal does not currently immediately take effect.Keyboard that uses ALPS driver has stopped working after installing Sophos Home.
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